Building a Future Operating Model
Teaching Robotics and AI: getting to grips with the new reality
Every day it seems that there is a fresh news item about the use of robotics and AI in all aspects of business and personal life. Robots have been common in the manufacturing sector – car production relies heavily on them, their accuracy in carrying out repetitive tasks programmed for efficiency, and productive reliability ensured […]
Delivering Business Change – A case study
The approach taken by our team when a customer asked us to assess what organisational changes would be needed and to deliver on the agreed/approved target operating model.
Successful Customer Success
Customer Success involvement does not start when the contract has been signed! It starts when the BDR picks up the phone to a potential lead.
Managing Business Change
Organisational change tends to be overlooked and demoted in most IT Transformation programs. It takes a strong and disciplined program lead to bring it back onto the agenda and have a focused team working on it.
The importance of IT Asset Management
Know what IT Assets you have, including your people.
Invisible Service Management
The era of Invisible Service Management is about to take-off and provide users with the IT experience of their lives….
Customer Success Metrics
Using the right metrics to measure the value a customer gets from your products/services.
Keep ITSM simple Stu
Choosing the right ITSM tool
Change need not be disruptive
Management of change, feared by most program and project managers needs to be and can be carefully handled across the 3 key layers of an organisation – Strategic, Design & Transition, and Operational.